1. 

   jhamje, Member

   Hi,

   My company purchased the MyDBR premium license on the 25th of August. Unfortunately, our HR director (who handles purchases) accidentally entered in an email address in the "host" field when she made the purchase, meaning that we cannot install the software properly. I've emailed the MyDBR support and sales addresses four times now and haven't gotten a reply, despite paying the money for a "premium" license which is supposed to include support.

   Are there still humans operating this thing? Did we just scammed out of $150? Getting very frustrated here, especially after I worked hard to convince my higher-ups to use this software.

   -Jason
2. 

   myDBR Team, Key Master

   Jason,
   we took a look at this. We seem to have a problem with inbound mail processing and not all mails are coming through. We will resolve this issue ASAP.

   We'll send you private mail.

   --
   myDBR Team
3. 

   jhamje, Member

   Got your email and replied, thank you

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