new license key problem

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  1. Eternal.IT, Member

    Dear myDBR,

    recently i brought a premium license, when i add license key, i got the message
    Invalid license:
    Invalid key

    my installed version is : myDBR 4.6.4 (build 3022)
    the license key version: 4.6.2

    the version dont match will cause the problem?

    besides, i re-install the mydbr after i change my computer host name
    to the host name in the license and add license again but still prompt
    the same message.

    Would you kindly provide any suggestion for my case?

  2. myDBR Team, Key Master

    A 4.6.2 license is valid for all myDBR versions from 4.6.2 and greater.

    The "Invalid license / invalid key" message would indicate that your license format is invalid. Make sure your email program has not re-formatted the license key to be unrecognizable (Some email-programs reformat the email-field).

    Log into your myDBR account, copy the license from there and paste it to the license screen.

    --
    myDBR Team

  3. Eternal.IT, Member

    the problem solved, thanks for your kindly help.


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