myDBR Forums » Installation

Attempt at upgrading via the website has left product unusable

(2 posts) (2 voices)

Tags:

No tags yet.

  1. Hikerguy88, Member

    Hi,

    one of the users here tried to upgrade the application using the website. Now the page loads blank and there are a lot of PHP errors in /var/log/httpd/ and errors about missing files. We do not have server snapshots to restore

    PHP Warning: PHP Startup: Invalid library (maybe not a PHP library) 'libchartdir.so' in Unknown on line 0 [Tue May 23 08:58:55 2017] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads. [Tue May 23 08:58:55 2017] [notice] Apache/2.2.3 (Red Hat) configured -- resuming normal operations [Tue May 23 08:59:07 2017] [error] [client 10.30.10.76] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 ... [Tue May 23 10:37:46 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/favicon.ico, referer: http://mydbr.mydomain.com/ [Tue May 23 10:38:52 2017] [error] [client 10.30.11.24] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 ... [Tue May 23 10:39:05 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/favicon.ico [Tue May 23 10:41:18 2017] [notice] caught SIGTERM, shutting down [Tue May 23 10:41:23 2017] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec) [Tue May 23 10:41:23 2017] [notice] Digest: generating secret for digest authentication ... [Tue May 23 10:41:23 2017] [notice] Digest: done PHP Warning: PHP Startup: Invalid library (maybe not a PHP library) 'libchartdir.so' in Unknown on line 0 [Tue May 23 10:41:23 2017] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads. [Tue May 23 10:41:23 2017] [notice] Apache/2.2.3 (Red Hat) configured -- resuming normal operations [Tue May 23 10:41:27 2017] [error] [client 10.30.11.24] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 .. [Tue May 23 10:56:28 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/favicon.ico [Tue May 23 10:56:31 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/login [Tue May 23 10:56:37 2017] [error] [client 10.30.11.24] PHP Fatal error: The file /var/www/html/login.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 [Tue May 23 10:56:37 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/favicon.ico [Tue May 23 11:01:34 2017] [error] [client 10.30.11.24] File does not exist: /var/www/html/mydbr [Tue May 23 11:02:21 2017] [error] [client 10.30.141.201] File does not exist: /var/www/html/mydbr [Tue May 23 11:05:37 2017] [error] [client 10.30.141.201] File does not exist: /var/www/html/mydbr [Tue May 23 11:05:37 2017] [error] [client 10.30.141.201] File does not exist: /var/www/html/favicon.ico [Tue May 23 11:05:40 2017] [error] [client 10.30.141.201] File does not exist: /var/www/html/favicon.ico [Tue May 23 11:05:43 2017] [error] [client 10.30.141.201] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 ... [Tue May 23 12:44:42 2017] [error] [client 10.30.10.54] File does not exist: /var/www/html/favicon.ico, referer: http://mydbr.mydomain.com/ [Tue May 23 13:20:07 2017] [error] [client 10.30.43.20] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 [Tue May 23 13:20:07 2017] [error] [client 10.30.43.20] File does not exist: /var/www/html/favicon.ico [Tue May 23 13:20:07 2017] [error] [client 10.30.43.20] File does not exist: /var/www/html/favicon.ico [Tue May 23 13:20:56 2017] [error] [client 10.30.43.20] script '/var/www/html/phpinfo.php' not found or unable to stat [Tue May 23 13:25:11 2017] [error] [client 10.30.10.54] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0 [Tue May 23 13:25:17 2017] [error] [client 10.30.10.54] PHP Fatal error: The file /var/www/html/index.php cannot be decoded\nby this version of the ionCube Loader.\n If you are the administrator of this site\nthen please install the latest version of the ionCube Loader.\n in Unknown on line 0

    How do we fix this? I'm not sure what version we were on, but we tried upgrading to the newest version.

  2. myDBR Team, Key Master

    The update has gone through successfully, but the new version requires newer ionCube loader (myDBR has required at least 5.x loader from myDBR 4.7). Once the app is accessed after the update, the old loader is unable to run the application generated with newer loader. Just update the loader file, restart the web server and things should be ok.

    The other thing to check is the warning for libchartdir.so. Sounds like your php.ini has incorrect / extra definition for the ChartDirector extension.

    --
    myDBR Team


Reply

You must log in to post.