Report landing page is very slow

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  1. Vishwarup, Member

    We are using MyDbr Premium version, The report Listing page is very very slow recently.
    Also when we click a report, that report landing page is also very slow.
    Can you help us out

  2. myDBR Team, Key Master

    Do you have a dashboard in the main page (listing page)?

    The main page is very light on resouces so if you have problems with the loading, you should check the server/database status. Without access to the system it is impossible to give more informative suggestions.

    For more help, you can open a support ticket with more details.
    --
    myDBR Team

  3. Vishwarup, Member

    Not any custom Dashboard, its just the list of the reports, from there the user clicks on a report to see related data.

    Also when any report is opened is also slow, at first we have the parameters of the report, there the user selects the parameters value and click "Run Report" to get the data.

    But we did face this problem previously.

  4. myDBR Team, Key Master

    Open a support ticket with support email and we can take a look what could cause this for you.

    --
    myDBR Team


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