1. 

   shem, Member

   I find that after testing a report on my test server, and then Synching the report on the production server using the SQL Editor in the portal there is a problem.
   I find that the first time the report is run inside our PHP application I get the following error:
   "Unfortunately, we could not complete your request. Please contact your system admin."
   When I run the report for the second time it works.
   Any ideas?
   p.s. We are using SSO but the SSO is suppose to login properly the very first time, no?
2. 

   myDBR Team, Key Master

   There should be no difference between the first and the second run.

   The error message you see is a generic error shown to non-admin users. Either run the first run as admin or add following command to user/defaults.php:

   $mydbr_defaults['server_error']['show_full_error_message_to_non_admin'] = true;

   The command will show the detailed error also to non-admin users.

   --
   myDBR Team
3. 

   shem, Member

   Thanks.
   Do I have to restart the web server after adding the above line?
4. 

   myDBR Team, Key Master

   No need. The option takes effect immediately.

   --
   myDBR Team

Reply

You must log in to post.