myDBR Forums » General discussion

Help - Can't load the myDBR portal after upgrading to PHP Version 8.3.6

(6 posts) (2 voices)

  1. shem, Member

    I have done the following
    1) Updated the mydbr database to 7.1.0
    2) Downloaded and unpacked mydbr from the link https://mydbr.com/fileserve.php?get=mydbr_php83_sg.zip
    3) Downloaded and unpacked SourceGuardian from the link https://www.sourceguardian.com/loaders/download/loaders.linux-x86_64.zip
    4) Upgraded my ubuntu to 24.04.02 which includes PHP version 8.3.6
    5) Placed extension=ixed.8.3.lin in /etc/php/8.3/apache2/php.ini
    6) Verified that phpinfo shows PHP Version 8.3.6 and SourceGuardian Loader Version 16.0.2
    7) Ran sudo a2dismod php8.1 to disable php 8.1 and ran sudo a2enmod php8.3 to enable php 8.3
    8) restarted apache

    But going into the mydbr portal gives a 500 error
    and the error log says
    [Tue Jul 01 14:28:06.242161 2025] [php:notice] [pid 23305] [client 127.0.0.1:50244] PHP Fatal error: SourceGuardian Loader - For security reasons this protected script cannot run in the current PHP environment. Please contact the author of the script regarding this problem. Error code [16] in /var/www/html/mydbr/index.php on line 9

    Here is the stack trace
    [Tue Jul 01 14:28:06.242222 2025] [php:notice] [pid 23305] [client 127.0.0.1:50244] PHP Stack trace:

    [Tue Jul 01 14:28:06.242229 2025] [php:notice] [pid 23305] [client 127.0.0.1:50244] PHP 1. {main}() /var/www/html/mydbr/index.php:0

    [Tue Jul 01 14:28:06.242248 2025] [php:notice] [pid 23305] [client 127.0.0.1:50244] PHP 2. sg_load($encoded = '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'...) /var/www/html/mydbr/index.php:9

    Note: Our company has three mydbr licenses and I was able to upgrade on our test server a long time ago but this problem is on my local Virtual Machine

    p.s. What is the mydbr support email address?

  2. myDBR Team, Key Master

    Disable the xdebug PHP extension. That should fix the issue.

    The xdebug is useful only on development machines and Sourceguardian requires it to be disabled.
    —
    myDBR Team

  3. shem, Member

    Thank you very much.
    It worked.
    P.S. What is the email for mydbr support in case I ever need to send a question together with an attachment?

  4. myDBR Team, Key Master

    You will find the contact info here.

    --
    myDBR Team

  5. shem, Member

    Thank you.
    When I send an email to support@mydbr.com do I need to identify myself with a license number or is it enough to say what company I am from?

  6. myDBR Team, Key Master

    Either that, or we can also identify you from your email address.

    —
    myDBR Team


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